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Technical assistance request form

    Welcome! How can we help you?

    Every contact we receive is collected directly by our team, without using call centers or long waiting.

    Our customers can talk directly to our specialists.

    Technical and commercial issues, payments and problems will be solved in very short time.

    You can choose among different contacts:

    Available from:  Monday to Friday, 8.30am – 1pm and 2pm-5.30pm

    For technical support fill out the request form and follow the steps.


    TO SEND THE GOODS BACK TO THE COMPANY FOR ASSISTANCE


    The goods must be sent to our headquarters in VIA DEGLI ABETI, 88/1 – 61122 PESARO, complete with the accessories necessary for operation. Shipping cost must be borne by the sender.

    If the material proves to have been damaged, it will be returned to the sender out of warranty and at the expenses of the customer.

    The packaging must be suitable for the transport of fragile material and all electronic devices must be packed in an antistatic product.

    A necessary condition for sending the goods is the sending of this FORM completed in each of its part, to be attached to the shipment, possibly accompanied by a detailed TECHNICAL REPORT.

    Otherwise, we will not be able to resolve the problem.